How to dispute charges on LSA
You can dispute charged leads upon receiving them. From the lead inbox on desktop, follow these instructions:
- Log into Local Service Ads
- On the Leads page
- Click on the lead you want to dispute
- Click the menu on the top right of the lead summary page.
- Choose Dispute.
- Choose the reason why your lead is invalid. If your reason isn’t listed, you can contact us to dispute the charge.
Google will process all lead disputes within one week and will send you an email notifying you of the outcome of your dispute.
Google will respond to your credit request within approximately one week. Credits for any leads will be applied to your account balance by the end of the following calendar month. Note that the original lead charge will still appear on your invoice.